Although the emails can sometimes be beneficial, they are not personalized, beyond sometimes having the recipients name in the first line. These emails are generated by computer systems and sent out in batches to reach as many customers as possible. By inserting the consumers name, the company does try to personalize the email to some extent, however, the purpose of the email is to advertise everything store wide versus exactly what the shopper goes into the store for. Personalizing the emails further would be possible, however, it would be a large task.
To further personalize, there would be the option to advertise more about what the consumer last purchased at the store if such records were kept upon purchase. This would allow the consumer to get an email focused on their wants. With this, there would be more time and computer processing involved in order to ensure that each consumer gets the email focused on the proper products.
Image from Google Images.
The option to get an email is highly encouraged by staff, but there is also the option to unsubscribe. This allows the consumer to opt out of the option from home at any time if they do not want the emails. By doing this, the consumer wouldn't get the advertising from the particular store, however, they then also wouldn't get the coupons that typically are attached.




